1. Returns and Refunds:
We want you to be completely satisfied with your purchase from YMY Skin House. If you are not satisfied, we offer returns and refunds under certain conditions outlined in this policy.
2. Eligibility for Returns and Refunds:
The item(s) must be returned within 7 days from the date of purchase or delivery.
The item(s) must be in their original condition, unused, and in the original packaging.
Custom-made or personalized items are not eligible for returns or refunds unless they are defective or damaged.
Returns are subject to inspection and approval.
3. Initiation of Returns:
To initiate a return, please contact our customer support team at [email protected] or +601168759398. within 7 days of receiving your order. Please provide your order number and a detailed reason for the return.
Our customer support team will provide you with instructions on returning the item(s).
4. Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defective or damaged product.
We recommend using a trackable shipping method and retaining proof of shipment for your records.
5. Inspection and Approval:
Returned item(s) will be inspected upon receipt. If they meet the eligibility criteria, a refund will be processed.
Refunds may take 7 days to process and will be issued to the original payment method.
6. Refund Amount:
The refund amount will include the purchase price of the item(s) and any applicable taxes. Shipping and handling charges are non-refundable, except in cases of defective or damaged items.
7. Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately at [email protected] or +601168759398. We will arrange for a replacement or a refund, including return shipping costs.
8. Cancellation Policy:
Orders can be canceled within 7 of purchase. Please contact us as soon as possible if you wish to cancel an order.
9. Changes to this Refund Policy:
We reserve the right to update and modify our privacy policy as needed. Any changes will be posted on this page, and the date of the last update will be indicated.
10. Contact Us:
If you have any questions or concerns regarding our privacy policy, please contact us at [email protected] or +601168759398.
